Founder & Director
Ben founded Meridian West in 2001 following a successful career as a corporate lawyer at Freshfields with the vision to help professional and financial firms to become more client-focused. His practice focuses on working with professional firms to build the evidence they need to make strategic choices about their future growth and development, and to help them achieve strategic change within their business. Over the last two decades his practice has evolved to advise on specialist areas including market strategy, client service improvement, thought leadership and skills development.
His clients include BDO, PwC, KPMG, Grant Thornton, Coutts & Co., Deutsche Bank, GVA, Allen & Overy, Farrer & Co, and Addleshaw Goddard.
Ben publishes widely and is regularly asked to presents seminars and at conferences on various aspects of the client-focused firm, innovation within the professional services sector, and the changing needs of buyers of professional services. Most recently he has authored articles on commerciality, client feedback, trends in the legal sector, account management and project management.
Ben is also a contributing author to Professional Services Marketing Handbook, and co-author of Professional Services Leadership Handbook alongside Alastair Beddow, Adrian Furner and Nigel Clark.
- Client satisfaction: are you providing what your clients want?
Day 1 | Monday 24 August 2020 12:15 pm Main Conference Room